Refund Policy

Last Updated: January 8, 2026

At Pinon Host, we strive to provide high-quality hosting services.

1. 15-Day Money-Back Guarantee

We offer a straightforward 15-day money-back guarantee on all Web Hosting, Reseller Hosting, and VPS plans. If you are not satisfied with our services, you may request a refund within 15 days of your initial sign-up.

This applies to all subscription periods (monthly and annual) and all payment methods.

2. Non-Refundable Items

Due to the nature of digital goods and third-party costs, the following items are non-refundable:

Domain Names: Domain registration fees are paid to the registry immediately and cannot be refunded.
Software Licenses: Fees for third-party software licenses (e.g., cPanel, WHMCS) are non-refundable.
Professional Services: Fees for migration or setup services that have already been performed.

3. Zero Tolerance for Fraud & Abuse

Important: In alignment with Paddle's policy, we reserve the right to refuse a refund if we find evidence of fraud, refund abuse, or manipulative behavior.

Refunds will be forfeited if your account is terminated for violating our Terms of Service, including:

Carding/Fraud: Using stolen credit cards or fake identities.
Chargebacks: Initiating a payment dispute without contacting support first.
Illegal Activities: Hosting illegal content, malware, or phishing sites.
Spamming: Sending unsolicited bulk email.

4. How to Request a Refund

To request a refund, please open a support ticket via your Client Area. We will process your request within 5-7 business days.

5. Contact Us

If you have questions about your eligibility for a refund, please contact us at:

Email: support@pinonhost.com